Government

We work with countries, states, and government departments to help them achieve transformation at scale.

Working alongside leaders and inside teams, we reshape public institutions and change how public services are delivered to citizens.

We bring our experience as senior public servants who have successfully led the digital transformation of governments around the world, sharing how to build mandates for change and overcome the obstacles preventing reform.

This includes building new digital capabilities inside government, and changing how major policy programmes are delivered to reduce risk, increase impact and achieve better value for money.

What we do

  1. 1

    We help public service organisations define their overarching digital strategy and secure political and senior stakeholder backing.

  2. 2

    We design and blueprint new digital units capable of leading reform and transformation, and lead fundamental reform of old institutions.

  3. 3

    We design new public services in complex problem spaces to best meet citizens’ needs.

  4. 4

    We review, redesign, and enable successful delivery of critical large-scale policy programmes.

Meet the team

Slide 1 of 18
Speaker starts delivering a presentation

Beyond boom and bust: from programmes to services in the UK's Home Office

View client story
A picture of the Houses of Parliament in London

Supporting UK Parliament to design a dynamic operating model

View client story

Our experience

We have unrivalled experience as global leaders who have successfully transformed government institutions and major social programmes.

From 2011-2015, we founded and scaled the UK’s Government Digital Service, which radically improved public services while saving £4 billion for taxpayers. 

We now work with organisations including central government departments, arms-length bodies and local/provincial governments.

Our experience means we can provide unique insights into solving the practical and strategic challenges public servants face when driving change at scale in complex political environments.

We have advised government organisations in the UK, USA, Nigeria, Australia, Canada, Peru, Madagascar, Japan, Estonia, Scotland, Iceland, Uruguay, Wales, Argentina, Denmark, Mexico, and Ukraine.

We convene important global conversations around digital government and organise and sponsor the Future of Government Awards.

Bellagio digital leaders gathering
Digital government leaders from around the world gathering at Bellagio
Three people posing for a selfie at a conference with a big screen behind them that reads "Digital Scotland 2023"
Joe, Lara and Ross at the Digital Scotland Conference
Three consultants debate something while another one looks from the distance
Members of the UK team during an away day
nova-scotia-team_2020-09-29-135235.webp

Supporting the Nova Scotian government to become a service-led organisation

View client story
People sitting around a table working surrounding by post-its and other paper artifacts

Data and design in service of the community in Maipú, Chile

View client story
ukraine_2024-01-22-143059_kftr.webp

Hosting Ukrainian women digital leaders

Read more
UNDP Ukraine Study Tour
UNDP-sponsored study tour for the women leading digital transformation across Ukraine.