Katherine Wastell
Director
Culture and media
We build new digital capability in arts, sports and media organisations, so they can adapt how they work and increase their impact.
Many cultural institutions have rich heritages which can make change difficult, leaving them struggling with rapid changes to technology and customer expectations.
We apply our experience of transforming other large, complex organisations to help them adopt new ways of working, so that they can respond better and quicker to change.
Our work spans mainstream broadcasters, grant-giving bodies, regulators, sporting governing bodies and national libraries and museums.
Our experience
Our team has experience of working in major sports organisations, national broadcasters, government regulators, and funding bodies to help them become more user-centred and responsive.
Our recent work includes engagements with the Premier League, Arts Council England, Ofcom, the BBC, ITV, Sport England and the British Library.
We work with CEOs and senior executives to develop their digital strategies, redesign their organisations’ operating models, establish new teams, and build excellent public services alongside in-house practitioners. We have helped organisations respond to new challenges, including the Covid-19 pandemic, UK Online Safety Bill and the rise of emerging technologies like AI.
Meet the team
What we do
- 1
We help organisations design new user-centred services, often in complex multi-stakeholder contexts.
- 2
We redesign organisations’ operating models so they are more dynamic and responsive and deliver greater public impact.
- 3
We build new in-house service delivery teams, capable of designing, shipping and running world-class services.
- 4
We coach senior leaders to build their digital capability so they can lead critical technology and change programmes.
