Digital Transformation At Scale
Our guide to building a digital institution and applying internet-era ways of working to meet people's raised expectations.
Founder
Andrew is a leading thinker on modern state capacity and a prominent strategist in the global movement to reform public institutions. As a former UK civil servant and founding partner of Public Digital, he has spent over a decade "hacking bureaucracies" to make them fit for the internet era. In late 2024, he transitioned from his role as Public Digital’s first Managing Director to focus exclusively on the firm’s global thought leadership, advising heads of government and international institutions on the structural reforms necessary to deliver mission-driven governance.
His recent work has become a cornerstone of the burgeoning 'state capacity" movement. In 2024, he co-authored The Radical How, a seminal report commissioned by the UK innovation agency NESTA. The paper challenges the traditional "waterfall" approach to policy, arguing that government success in complex environments depends on test-and-learn methodologies and closing the gap between policy design and delivery. Following this, he collaborated with Jennifer Pahlka (author of Recoding America) to publish "The How We Need Now: A Capacity Agenda for 2025," a high-profile analysis of how the US and UK can rebuild the practical ability of the state to solve its most pressing challenges.
He recently concluded a six-year term (2019–2025) as a non-executive member of the Council at the University of Exeter, a global top 150 university, where he was also a standing member of the Finance and Investment Committee.
Before co-founding Public Digital, Andrew was a central figure in the UK’s Government Digital Service (GDS), leading the team that created the world’s first government digital service standard. He is a prolific writer whose insights have appeared in The Guardian, The Spectator, Nature and other national publications. He is the author of PD's book "Digital Transformation at Scale" (2018) and "Bluffocracy" (2018), the latter of which remains a regularly cited critique of the reliance on generalist expertise in the British establishment.