Connie van Zanten
Director
Charities
We help charities deliver their mission in new ways by building their digital capability and redesigning their services.
Not-for-profit organisations play vital roles in society, but face especially hard challenges adapting to new technologies and people’s changing expectations.
Many charities find it difficult to invest in new skills and agile ways of working, leaving them late in changing how they deliver vital services, engage supporters, or raise money.
We bring our experience from transforming public purpose organisations around the world to help them take a user-centred approach to change and become adaptive organisations.
What we do
- 1
We help charities transform the design and delivery of services to better meet user needs.
- 2
We build charities’ digital capability, ways of working and skills to improve impact.
- 3
We redefine charities’ digital strategies to enable them to better achieve their mission.
- 4
We help charities redesign their operating models to deliver better outcomes for users and stakeholders.
Meet the team
Our experience
We bring deep experience leading internet-era reform and culture change across the UK charity sector.
Our team is made up of practitioners who have steered the digital transformation of major UK charities, including Cancer Research, The Samaritans, and Barnardo’s.
We help charities develop digital strategies, redesign organisational operating models, and build whole-organisational digital capability. Our recent work has included partnering with some of the UK’s largest charities to transform their service delivery, fundraising, and the creation of new digital services.
With our leadership experience at the heart of the charity sector, we bring empathy and understanding of the unique challenges faced by its leadership.
