Francis Bacon

Francis is a digital transformation specialist with deep expertise in helping organisations become more effective at delivering services and more responsive to users’ needs.

He is an experienced advisor to large organisations, helping them to find a clear path through complexity. He brings service, product and technology expertise and is adept at working across disciplines to empower leaders and teams to work more effectively on tackling their most important problems. 

At Public Digital, Francis has led our work with large UK public bodies including the Home Office, the Infected Blood Compensation Authority and the Department for Environment, Food and Rural Affairs (Defra). He has also worked with Open University, University of Exeter, Unicef UK and other non-profit organisations.

For the Home Office, Francis introduced new approaches to sustainably managing, funding and governing services, so that they can be effectively improved outside of one-off change programmes. His support to senior leaders on service-orientated ways of working enabled them to collaborate more effectively around outcomes in challenging contexts.

For the Infected Blood Compensation Authority (IBCA), Francis coordinated complex cross-organisational delivery to enable this high-profile service to rapidly scale and launch new compensation journeys. He collaboratively built a service strategy which placed the needs of users at its heart.

Francis currently leads our work with the Marine Management Organisation, part of Defra. He is supporting senior leaders to transform the organisation so that it is able to embrace user-centred service delivery.

Prior to joining Public Digital, Francis led transformation at the charity Samaritans, where he built digital capability and practices and developed high-profile services, including support services for people struggling to cope. He introduced significant change by working collaboratively and in the open with thousands of volunteers across 200 branches in the UK and Republic of Ireland.

Earlier in his career he led digital, data and technology teams in several non-profits, including the Royal Society, the UK’s science academy. Francis has an MBA from Cranfield University.