Joe Silverman
Director
Joe is a digital transformation and delivery leader with experience in major transformation, particularly in the UK public sector. He helps purpose-led organisations worldwide deliver large-scale change — from supporting senior leaders to develop whole organisation strategies, to working directly with teams to improve products and services.
Joe specialises in end-to-end service delivery, strategic design and leading major government programmes. He uses multidisciplinary, user-centred approaches to solve complex problems and guide organisations through cultural change — helping them to become more open and service-oriented.
At Public Digital, Joe has led work with clients including the UK Home Office, Infected Blood Compensation Authority, Post Office/Department for Business and Trade, addiction charity Change Grow Live (CGL) and the US Internal Revenue Service (IRS).
For the IRS, Joe assessed digital maturity and led product delivery to identify and address institutional blockers to new ways of working, contributing to an overarching vision, operating model and digital strategy. With the Cabinet Office and Infected Blood Compensation Authority, Joe led the service team delivering the first compensation payments to people impacted by the Infected Blood Scandal, and supported the establishment of the new compensation authority. At the Home Office, Joe guided the transition to enduring products and services, supporting strategic development and culture change.
Whilst working in the UK government, Joe set up and led digital teams across the Ministry of Justice, Home Office and Department for Education, delivering early GDS Exemplars, major iterations of live services and establishing user-centred policy design.
At the Scottish Government, Joe was a Service Owner responsible for the delivery of Social Security, developing the service to support over £6 billion in payments through 15 devolved benefits. This is the largest and most complex transformation delivery programme undertaken in Scotland, establishing a brand new public service.