Joe Silverman

Joe is a product and delivery specialist who supports purpose-led organisations around the world to deliver transformation at scale and secure better outcomes for citizens.

He brings deep experience in end-to-end delivery leadership, setting up strategic design and digital teams, and leading major government programmes. Having led the establishment of user-centred policy design within the UK central government, he takes multi-disciplinary and user-centred approaches to solve complex problems faced by clients undergoing transformation. His strategic support guides them through the organisational and culture change needed to become more open, user-centred, and service-oriented.

Joe supports our engagement with the Home Office, helping them transition towards enduring services as an alternative to programme delivery. He has developed the department’s transformation strategy, supporting and coaching leaders and teams through the transition to services and facilitating the necessary cultural change. He has also provided guidance on the evolution of the team and its leadership roles, as well as core functions including finance and governance.

In his work with addiction treatment charity Change Grow Live (CGL), Joe helped to pave the way for large-scale transformation in delivering services to better meet the needs of staff and vulnerable service users. Following a series of experiments at the local level to improve rapid access to treatment, Joe supported CGL to establish a multidisciplinary team and a new approach to redesigning core services, as well as developing a roadmap for scaling change.

Whilst working in the UK government, Joe led and established digital service teams across the Home Office, Ministry of Justice and Department for Education. This included the end-to-end delivery of early GDS Exemplars, and major iterations of live justice services. In the Scottish Government, Joe was a Service Owner responsible for the delivery of Social Security, developing the service to support over £6 billion in payments through 15 devolved benefits.

This is the largest and most complex transformation delivery programme undertaken in Scotland, establishing a brand new public service.