Insights

Our latest thinking on AI, digital sovereignty, state capacity, technology and transformation

Themes

Book: The Intelligence Era Organisation

23 June 2026

Tom Loosemore

AI won't rescue your organisation from itself

4 August 2026

Robin Watts

Why the UK Government correspondence system fails citizens, and how to fix it

27 July 2026

Gurpreet Sehmi

Devolution: a catalyst for rebuilding state capacity

23 July 2026

David Blamire-Brown

Water companies can transform their customer experience by breaking siloed thinking

13 July 2026

Cleo Little

Reflections from Europe’s healthcare innovation conference 2026

6 July 2026

Our latest podcast episode: How to thrive in the age of AI

23 June 2026

AI amplifies your current ways of working. Organisations who've adapted to the internet era are best placed. Those who haven't become ever more vulnerable.

Tom Loosemore

Updating my definition of digital

15 June 2026

Latest podcasts

p.d_cast #3

In this episode we explore how senior leaders can get real results from AI investment, instead of treating it as a quick fix.

p.d_cast #2

In this episode, we explore real-world examples of organisational resilience and the lessons leaders can take away.

p.d_cast #1

In this episode, we discuss how businesses can build the cultural and operational foundations needed to adapt and grow.

PD Newsletter #108: Our new book: The Intelligence Era Organisation

This edition is guest edited by Adam Maddison, the author of our new book The Intelligence Era Organisation: Creating the Conditions to Thrive in the Age of AI.

PD Newsletter #107: What Nigerian cash machines tell us about the value of service design

The May edition of our newsletter, edited by Rosemary Evans, is an eclectic mix of content covering items such as what Nigerian ATMs tell us about the value of service design, how IKEA is using AI to reshape (not eliminate) its customer service roles, and what the UK water sector can learn from the story of the Government Digital Service.

PD Newsletter #106: Digital sovereignty - the power to decide

This edition is guest edited by Andrew Greenway and takes inspiration from three themes we've been thinking about recently at PD: digital sovereignty, state capacity and AI.

We have been writing our newsletter since 2018 telling the stories of internet-era ways of working in public and private organisations around the world.

Read past issues

Publications

Book: The Intelligence Era Organisation

23 June 2026

Book: Shaping technology for transformation

1 February 2026

Report: Finding the Opportunities for Transformation in Local Public Services

22 January 2026

News

PD strengthens senior leadership with two new Partners

28 July 2026

Announcing Chandresh Pankhania as our Chief Financial Officer

13 July 2026

PD publishes new book: The Intelligence Era Organisation

23 June 2026

PD ranked among UK's top consultancy firms for Public Sector

9 June 2026

Sarah Clark, Tom Loosemore and Tim Brooks

PD announces Board changes

9 June 2026

Dominican Republic launches first fully digital public service, supported by Public Digital

3 June 2026