Simon Priddle
Partner and Head, Commercial sector
Regulated utilities
We help complex organisations modernise the delivery of critical services, transform their culture and operating models, and build the capabilities for successful AI adoption.
Utilities providers are operating in a period of significant change.
Faced with regulatory uncertainty, growing environmental demands, ageing infrastructure and intense public scrutiny over performance, the pressure on services is profound. At the same time, cyber attacks present an increasing threat to organisations, and AI brings both new opportunities and new risks.
Organisations must protect customers from bearing the brunt of these challenges, while maintaining public trust and continuing to deliver critical services.
We help organisations build the capabilities to adapt and thrive in an uncertain future. By supporting them to safely experiment with new technology and ways of working, learn what works, and scale successes, we empower them to harness the opportunities of AI and transform the way they deliver services.
What we do
- 1
We create the organisational conditions to deliver genuine return on investment with AI and scale beyond pilots and point solutions.
- 2
We help design user-centred services which improve the quality of service and boost consumer trust.
- 3
We transform traditional operating models to allow complex businesses to deliver at pace, be adaptive, and build resilience to cyber and operational risk.
- 4
We help increase the speed and effective diffusion of innovation through test and learn approaches that reduce risk, foster collaboration and empower teams.
Our experience
We have worked across the UK and internationally, including with Sellafield Ltd, where we supported part of the UK’s nuclear agenda, and with the Government of British Columbia’s Energy Regulator in Canada, where we facilitated their organisational redesign.
Our team brings substantial sector experience, having worked with organisations including Affinity Water, Thames Water, the Environment Agency, and with UK distribution network operator, UKPN.
We bring lived experience of the challenges faced by complex legacy organisations delivering critical services, as well as the radical impact of applying new ways of working to address them. With deep experience across heavily regulated industries, having worked with organisations including BT Group and the Financial Conduct Authority, we know how to navigate regulated environments where operational risk is high, and maintaining public trust is vital.
Meet the team
Linda Essen-Möller
Senior Director
Dai Vaughan
CTO, Consulting Practice
David Blamire-Brown
Head of Client Development (Commercial)
