Ryan Hussey
Principal Consultant
Ryan is a Principal Consultant at Public Digital, specialising in human-centred design and service design.
With expertise in research, prototyping, and design leadership, Ryan helps organisations focus on their most important challenges by identifying opportunities at the intersection of user needs and desired organisational outcomes. His career spans the UK public sector, commercial clients, and the education sector, where he has applied design thinking, service design, and research to create impactful and user-centred solutions.
At Public Digital, Ryan supports our engagement with HMRC, where he’s helping to design the organisation to meet the needs of its users. More broadly, he supports organisations to create the conditions for service teams to succeed, providing expertise in human-centred design, service mapping, interaction and visual design, workshop facilitation, and agile ways of working.
Prior to joining Public Digital, Ryan developed his approach to human-centred design at IDEO’s Palo Alto office, collaborating with leading companies to design innovative solutions. He has worked at the BBC on major projects including the 2012 Olympics, iPlayer, BBC Food and Bitesize. Ryan also contributed to large-scale digital transformation at Co-op and led design teams at Lloyds Banking Group on colleague-facing services.
In addition to his consulting work, Ryan has shared his expertise in education as a guest lecturer on human-centred design at Manchester Metropolitan University.