Faye Benfield
Director - Client Delivery
Faye is an experienced leader and product delivery expert who specialises in establishing modern product management, agile delivery practices, and organisational transformation.
Her core expertise spans product strategy and modern ways of working, alongside deep capability in coaching, facilitation and leadership. Blending these technical disciplines with a focus on co-creation and human skills - such as emotional intelligence and resilience - she enables teams to navigate complexity and drive sustainable, public-purpose change.
At Public Digital, Faye supports our work with the Department of Business and Trade, where she is reviewing the department’s approach to Digital Data and Technology in order to understand the organisation’s systemic blockers and develop recommendations for improvement.
Prior to joining Public Digital, Faye was Principal Product Consultant at Armakuni from 2022 to 2026, leading organisational transformations, operating model redesigns, and capability programs, within technology departments, across the financial, retail, health, and government sectors. Before this, she served as Head of Product & Delivery at Parkinson’s UK, where she grew a team of 13, introduced modern research practices, and utilised UX redesigns to reduce costs by 33%.
Earlier in her career, Faye spent eight years at Comic Relief, including as Head of Product, where she managed the digital portfolio supporting £30 million in annual income and establishing a cloud platform that processed over £10 million annually during live broadcast events.
Outside of work, she volunteers with a local conservation charity, SCCOOP, assisting with woodland management.