National Health Service, UK

Embedding user-centred digital leadership in the National Health Service, with NHS Providers

The best organised, formatted, presented and co-ordinated board development session we ha​​ve ever had. Tremendously impressive.

Noel ScanlonExecutive Director of Nursing, County Durham and Darlington NHS Foundation Trust

The problem

As one of the largest healthcare services in the world, the UK’s National Health Service is made up of more than 200 trusts, each facing special opportunities and challenges in digital transformation.

NHS England and NHS Improvement (NHSE/I) and Health Education England (HEE) wanted to accelerate and improve the digital transformation of the NHS over the pandemic and beyond. They commissioned NHS Providers and Public Digital to support NHS trusts to deliver this aim.

What Public Digital did

  1. 1We worked closely with senior trust leaders from digital, clinical, finance and operations to design and deliver bespoke board development sessions.
  2. 2We identified key topics for trusts to support their digital maturity, and designed a digital transformation seminar series for peer learning, with a focus on sharing best practice.
  3. 3We produced leadership guides, board level briefings with actionable insights, and a knowledge hub on hot topics.

What NHS Providers achieved

Boards are placing digital higher on their agenda and taking a more collective approach to delivering the transformation needed.

Boards are becoming more user-centred, involving patients, service users and staff in co-design.

Boards are investing in digital teams, and breaking down silos between IT, clinical and operations staff.

  • We’ve engaged with over 1,600 NHS board members at 195 trusts

  • 91% said it increased their understanding of the conditions for successful digital transformation

  • 91% said it increased confidence in the board's ability to assure the delivery of digital programmes

Read more

NHS Providers case study: Nottinghamshire Healthcare NHS Foundation Trust (pdf).

NHS Providers development offer: Bespoke board development sessions.

NHS Providers knowledge base: Building a digital strategy, Building and enabling digital teams, Making the right technology decisions.


Talk to Chris Fleming chris.fleming@public.digital about Public Digital’s work in healthcare.

Public Digital's first in-person board session: tinsel and facemasks
Public Digital

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