The Government of California is building the alpha to test a new approach for delivering information and services to its citizens. California has a fragmented digital estate with more than 680 websites spread across multiple domains, and different approaches to content and design across agencies and departments. This makes it difficult for users to find the information and services they need. The alpha team is focusing on user needs and using the alpha itself as an opportunity to try out internet-era ways of working. They’ve been inspired by the success of other single domains like GOV.UK and GOB.PE, but they are following a Californian path of their own.
Angie, their product manager, has outlined a bold mission to use digital to better meet user’s needs and test new, agile, iterative ways of working. In partnership with Code for America, we helped them build a team to figure out where to start.