Supporting the Nova Scotian government to become a service-led organisation
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A Radical How for Canada
The Radical How is a policy think piece. Its purpose is to advise the Canadian government by providing concrete ways of improving service delivery.
How, not what.
It advocates for a change in mindset which is characterized by organizing around multi-disciplinary teams, focusing on outcomes, and building incrementally by testing with those who use the service.
Importantly, these ways of working are not really radical and have been standard practice for many of the most successful companies and governments for years. We hope that this work can help spark digital transformation in Canada by describing how to deliver and by highlighting local success stories and cautionary tales.
It was originally written to give to inspire new leadership in a new government in the United Kingdom.
