Local AI, done right
Tom Smith makes the case that while AI is not magic. It requires thoughtful implementation, trusted infrastructure, and yes, good data – but also policy, procurement power, and plenty of collaboration.
Ste Sharples, Assistant Director - ICT, Digital, Data and Digital Governance, at St Helens Council introduced us to their AI chatbot, Helen. This is designed as a ‘single front door’ for people to ask questions about all council services.
Ste talked about the importance of getting the data right, and about governance – which includes the public facing AI never having access to back end systems, and creating data protection impact assessments before every release is launched.