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Helen, an AI chatbot at St. Helens

Ste Sharples, Assistant Director - ICT, Digital, Data and Digital Governance, at St Helens Council introduced us to their AI chatbot, Helen. This is designed as a ‘single front door’ for people to ask questions about all council services.

Ste talked about the importance of getting the data right, and about governance – which includes the public facing AI never having access to back end systems, and creating data protection impact assessments before every release is launched.