Principal Consultant, Product Management, Senegal
Do you work in the field of digital, in the broadest sense? We’re looking for both people who consider themselves specialists (such as service designers, product managers, delivery managers or software developers) or generalists (playing a key role in making digital change or delivery happen, such as policy makers, strategists or digital team managers).
At Public Digital, we’ll ask you to apply those skills as consultants, but a style of consultancy grounded in lived experience: your lived experience, and the lived experiences of the wider Public Digital team.
Day-to-day, you’ll be an advisor and coach, you’ll facilitate, convene, write and present. If you have specialist skills, you’ll sometimes apply those skills directly as a practitioner-coach - showing by doing, whilst helping our clients learn from the skills and experience you have.
We think Public Digital offers a unique opportunity - allowing those with digital skills and experience to amplify their impact. We think it’s also a unique way to learn, working closely, day-to-day, within teams with rich and broad experience different to your own.
You’ll be asked to be part of multidisciplinary, multi-functional consulting teams, helping our varied clients with a diverse set of challenges and opportunities. From helping them deliver impactful digital services, researching complex new domains, or make tangible progress with large-scale organisational reform and culture change.
Who we are
We are Public Digital, a digital transformation consultancy. We help global institutions that matter thrive in the internet era. We apply the culture, processes, business models and technologies of the internet era to help teams build and run excellent services. Working with the leaders doing strategy, and the teams doing delivery, we operate globally, advising large organisations and governments on six continents.
We’re values-driven and we articulated them in our ‘positions’ on the Public Digital website.
Attitude as much as skill, is critically important to us as a team and we look for entrepreneurialism, initiative, kindness, and a willingness to pitch in. We fundamentally believe transformation is about people, and that change comes from creating great teams and the conditions to successfully empower them.
Role overview
You will work as part of digital strategy and delivery engagements with global development partners and governments from the Global South. Our clients include UN agencies, multilateral development banks, and major philanthropic foundations and governments across Africa and Asia-Pacific. You will start out by leading small multidisciplinary teams to deliver 1-2 engagements at a time, ramping up to leading a portfolio of high-impact advisory and coaching work with global development partners and governments.
What you’ll do for us:
- Coach clients on Product Management, from defining their vision to planning and delivery
- Root out and clarify user needs with researchers and design teams within our clients.
- Talk and listen to potential customers in the field, or members at work
- Wrap your head around our client’s current digital ecosystem
- Identify opportunities for both innovation and efficiency, and distil your insights into concrete missions and themes that tie into their strategy
- Define the ways product or service gets held to account, and ensure those metrics get tracked.
- Work with our clients to get them excited enough about what you’re going to make to be your champions and early adopters
- Articulate the vision to a growing team, and break up its delivery into meaningful, achievable goals. Working in a flexible and agile way with our clients.
- Help our clients translate user needs into compelling and clear user stories designers can use to draw user flows and interactions, and developers can use to build the product.
- Talk about product or services with users, colleagues, and stakeholders.
- Manage stakeholder relationships carefully to ensure satisfactory outcomes.
Requirements
What we’re looking for
This role is focused on delivering our strategy, delivery and capability-building work with global development organisations and governments.
You are excellent at what you do, and enjoy the diversity and intellectual challenge that comes with consulting and engaging clients about Product Management. You want to grow your career in a more entrepreneurial environment, and in a firm that’s passionate about improving lives and transforming global institutions that matter.
- Have been responsible for delivery and on-going product management of high quality, digital products.
- Have been involved in advisory and coaching roles
- Have led Product Management teams and conducted initiatives from start to finish
- Digital product management of products involving security and/or identity context
- Facilitation of meetings and requirements gathering workshops
- You will lead and empower teams to deliver excellent work, from start to finish
- Your demonstrable experience will make you a key part of the team in this role. You’re seen as experienced in digital product development, applied in large organisations. You’ve worked on strategy engagements in complex institutional environments and you’re able to confidently communicate the impact of your work.
- You’re excellent at stakeholder management and comfortable working closely with senior leaders, as a trusted advisor and clear communicator.
- You have a pragmatic and proactive approach to managing and delivering client engagements, including excellent levels of organisation, prioritisation and delivery management
- You are collaborative, comfortable working in the open, and have an ability to visualise and map concepts and ideas.
- You are committed to developing a diverse, inclusive team and culture where people thrive and do excellent work.
We especially welcome applicants with experience of working in government or in the digital development sector– particularly in roles related to product management, service design, , service delivery and/or digital transformation.
Benefits
What’s in it for you:
- Deliver high-impact work with leading institutions around the world
- An opportunity to work strategically at a leadership level, helping decision makers to make informed decisions.
- Grow with us: the opportunity to grow and progress rapidly within an engaged, supportive environment
- Be empowered to do your best work
- Home and remote working, flexibility in how you deliver work
- Focus on learning, development and progression
- Reach a global audience as a thought leader on service design: publish blog posts and other articles; speak at conferences and events as a representative of Public Digital
- Buddy system and prioritised mental health.