Digital Transformation At Scale
Our guide to building a digital institution and applying internet-era ways of working to meet people's raised expectations.
Andrew is a leading voice on state capacity and one of the strategists shaping the global movement to reform public institutions.
He co-founded Public Digital in 2016 and served as its first Managing Director, building the consulting practice before handing over the role in late 2024 to focus on the firm's global thought leadership. He now works with heads of government, ministers and international institutions on the structural reforms that effective government requires.
Andrew spent seven years in Whitehall, reaching the senior civil service at 27 and working in five departments on digital, energy, health, climate change and science. He was central to establishing the UK’s Government Digital Service (GDS), and led the team that delivered the first government digital service standard and design manual - an approach to institutional change since adapted by administrations around the world.
Andrew wrote Public Digital's book, Digital Transformation at Scale: Why the Strategy Is Delivery (2018), which has sold more than ten thousand copies and is widely treated as a reference text for digital government. He is also the co-author of Bluffocracy (2018) and Digital Sovereignty: The Power to Decide (2026), and wrote The Radical How with Tom Loosemore, advocating for test-and-learn government. His writing has appeared in Foreign Affairs, The Guardian, The Spectator and Nature.
He is an unpaid expert adviser to the Pathways to Work Innovation Fund and a former non-executive Council member of the University of Exeter, a global top 150 institution.