public digitalThe public digital logo

PD Newsletter #73: Transparency, fairness and ordeals

👋🏽👋🏻👋🏾 Hello, welcome.

March was a busy month. Two highlights:

💰 We published a paper on Digital public financial management (PFM): An emerging paradigm with our friends at leading global affairs think tank ODI. Together, we make the case that a paradigm shift is needed in how governments and development partners approach digital PFM and we outline the 6 main challenges.

🇮🇳 Partner James Stewart was a keynote speaker at Agile India. You can watch his talk on Genuinely multidisciplinary teams and his fireside chat on digital public infrastructure with Viraj Tyagi, CEO of India’s eGov Foundation.

Amy
@amymcnichol

🚀 Forwarded this email? Sign-up.

Our latest blog posts

Ways of working

👏🏽 Product manager James Higgott’s case study Creating the NHS website roadmap will be invaluable to teams working on sprawling yet related products. The NHS website is a “collection of products on a single URL”. The site has top-level objectives and the products have independent ones. Really useful on bringing each potential item into a ‘roadmap canvas template' (available in the post) – the idea being that a consistent format makes them easier to compare and supports better prioritisation. Here’s the NHS.uk roadmap.

✅ Was recently reminded of this 2017 post by Will Myddelton on the importance of setting up a discovery properly. “Discovery isn’t about exploring a problem… it’s about making a decision about what to do next.” Super helpful reminder to help narrow a team’s focus so it begins talking about the problems it needs to explore to make that decision rather than “every single problem [it] could imagine.”

❓ Related: A database of 397 product discovery questions. Includes: sample responses, links to related/supportive materials, and you can filter by tag and scenario. Cool.

📣 After Silicon Valley Bank (SVB) closed down last month, Lulu Cheng Meservey did a brief analysis of its communications. TL;DR: businesses must take control of their own narratives because their silence risks stakeholders and customers making assumptions. Essentially: “Can good comms save a bad situation? No,... But bad comms can kill an otherwise salvageable situation.”

🧾 Smart from web developer Paul Craig: TaxGPT is a chatbot built to recommend relevant free tax-filing options in Canada. It also uses AI to answer general questions about Canadian tax rules.

🔊 A group of developers competed to see who could create the worst volume control interface in the world. Hard to pick a winner. Similarly terrible accessibility in this demo of why emojis must be used sparingly.

State of technology

😑 Amazon just opened up its Sidewalk network for anyone to build connected gadgets on. This means that 90% of the US population can access the now-public network. Great! How though? Well, Amazon is sharing a small portion of users' WiFi bandwidth, for example, people’s doorbells and home WiFi. Cheeky. It doesn't offer any direct incentives to users for sharing their resources unlike Helium (a decentralised physical infrastructure network) which fosters a collaborative ecosystem and rewards users with $HNT for setting up and operating hotspots.

🇳🇱 The Netherlands produces 4 times more nitrogen than the average EU country and as part of its pledge to half emissions by 2030, the government has introduced nitrogen permits to construction jobs that would not make the crisis worse. Microsoft’s latest data centre is yet to receive a permit (the local environment agency is still assessing the paperwork) but the Big Tech company has started building it anyway. It received a ‘tolerance decision’ meaning it is building at risk. Unsurprisingly, people are angry at the double standards.

🇺🇸 Here’s a terrifying tale about health insurance companies in the US using algorithmic tools — rather than medically trained professionals — to determine whether patients who are enrolled in their Medicare [dis?]Advantage programmes are worthy of care. The Verge has an overview but the full report comes from Stat News. TL;DR: the non-transparent use and development of the algorithms – combined with profit incentive – is concerning.

🔴 AI ‘fairness’ research is being held back by lack of diversity – most authors of papers on the potential biases of artificial intelligence tools in health care are predominantly white, male and from high-income countries. “A more inclusive culture could help to retain scientists from marginalised groups in research who, in turn, will help to reduce bias built into these tools,” says Massachusetts Institute of Technology Clinical Research Director Leo Anthony Celi.

👍 The hard work of change, hype cycles and why LLMs aren’t a quick fix is a nice post by Jason Kitcat, Director of Digital, Data and Technology at the UK’s Department for Business and Trade. “Technology-led change just does not work. It’s only through multidisciplinary teams working in a user-centred way iterating on user feedback that genuine, lasting improvement happens.”

Digital government

👀 Ordeals and the empathy gap is a very important read from Sam Freedman. It looks at the idea of policy ‘ordeals’, meaning governments making it deliberately harder to access services or benefits in order to reduce demand or to achieve some other policy objective. Published following the UK's Spring Budget which “managed to simultaneously acknowledge the problem *and* make things worse.”

🇲🇽🇺🇸 Similar: Migrants must overcome a new barrier at the border: The US government’s terrible app, writes Rest of World. Migrants must use the CBP One app to schedule asylum appointments (1,000 available per day) but migrants, shelter managers, immigration lawyers, and Mexican government officials say it has made an “already gruelling journey even more of an ordeal.” Reasons include: 1. Migrants must be in central or northern Mexico to use it. 2. They stand a better chance at securing an appointment if their device is sophisticated. 3. If they are not tech-savvy or the app glitches while they’re submitting their information they’ll need to try again the next day. Here’s the open letter sent to the Homeland Security Secretary by a group of 35 Democrats with recommendations for improvement.

🇦🇺 Gobsmacked by this story for iTnews: “Services Australia is using telecommunications metadata and password-bypassing software to investigate welfare recipients suspected of claiming single payments while in relationships.” What an investigation by journalist Jeremy Nadel.

🤔 This is good on The rise and fall of innovation labs in international development. Why did leaders in the humanitarian and development sectors so strongly advocate for the creation of labs, and then so quickly abandon them?

🇨🇦 Many congratulations to Hillary Hartley who has been named as CEO of the US Digital Response. We helped the Ontario government hire Hillary as a leader so we know how impressive she is.