California's digital services have been an important part of our response to COVID-19, helping to serve nearly 40 million residents in multiple languages. Public Digital has been an important partner, helping us think through what is possible and how to deliver.
As the most populous state in the United States, with the world’s fifth-largest economy, California wanted to improve its essential public services.
A new administration had the will and remit to transform infrastructure and services, but needed clarity on where and how to start.
A new digital services team in the centre of state government. This team now leads the transformation of the state’s public services.
The team launched a public “alpha” website alpha.ca.gov focused on Californians’ top needs: making it easier to find and use government services and information.
They then launched covid19.ca.gov to track Covid-19. It provides clear and transparent information to 40 million citizens.
Prototyped 15 online services and launched an “alpha” website in 12 weeks
Covid-19 site in 7 languages was built in only 4 days
Google scored Covid-19 site 98 for speed - “exemplary high performance”
Introducing the California crisis standard, April 2020
Making things open is making things better, March 2020
Postcard from California, February 2020