Video

How Mexico does the hard work to make things simple

https://www.youtube.com/watch?v=KO4a7Nkt1p8 Here's the third film we shot at the Harvard event earlier this year. It's another wonderful short story of a team doing the hard work to make things simple. In Mexico, it used to be very difficult to get a replacement for a lost or damaged birth certificate. People had to physically travel back to the state they were born in, apply for a replacement certificate, and wait. In this film, Yolanda Martínez, the National Digital Strategy Coordinator at MexicoDigital, explains...
ontario

Empowered teams make services better, faster

https://www.youtube.com/watch?v=U2WOdWtqlVA We heard lots of great stories when we went to Harvard earlier this year. One of our favourites was this one, from Hillary Hartley, about how her team spotted a problem, found a way to fix it, and just got on with doing that. Rather than asking for permission up front, they built prototype - which they then showed to the senior figure in charge, who instantly offered support. Hillary tells the whole story in this 2 minute film. Like many...