Governments globally have sought to digitise their operations and services for many years. Covid-19 has made this an imperative: countries that have been able to serve their citizens remotely have seen the benefits of their digitisation efforts; those further behind have seen the gap more acutely.
We conducted interviews with government decision-makers, technical experts, funders and people delivering digital services to citizens across 4 continents. We synthesised their experiences, and set out an Open Source Capability Model for Governments providing a self-assessment tool, assisting governments to adopt open source practices and calibrate their current policy and technical environment.
The executive summary and the full report are available to download, or you can review and comment on the report on GitHub.
This research was supported by the Omidyar Network. The views herein, however, do not necessarily reflect those of the funder.