Nick is a service transformation specialist, and has 20 years of leadership experience across FTSE 100, 250 and startup organisations. He has shaped strategy and influenced at all levels of the corporate world, and has partnered extensively with the likes of McKinsey, Accenture and IBM.

At Lloyds Banking Group Nick led product, strategy and operations work such as the Helping Britain Prosper Plan, Consumer Digital Index, Google Maps integration, and card control.

Most recently, Nick was Head of Digital at National Express Group. He had accountability for climate change and community impact strategy, and led a multi million pound digital delivery portfolio.

Nick is passionate about financial wellbeing and digital inclusion, and strongly believes business can and should be a force for good.

Ask Nick about:

• Financial services technology, culture, and mindset

• Service design and systems thinking in big banks

• Responsible business strategy