Nick is a financial services transformation specialist. He previously spent 16 years at Lloyds Banking Group, the UK's largest retail bank. Mostly recently, Nick was head of innovation and digital at National Express Group.

Nick is passionate about applying internet-era approaches to the private sector. He understands the balance needed between shareholder value, customer experience and internal politics. He has led the transformation of ways of working, institutional design and executive mindset, at scale.

He has shaped strategy and influenced at all levels of the corporate world, and has partnered extensively with the likes of McKinsey, Accenture and IBM.

Ask Nick about:

• private sector transformation

• digital strategy

• institutional design

• getting useful things done in complicated hierarchies