Thinking aloud

Which “govtech” do you mean?

This is riffing on a Twitter thread I started the other day, and echoes comments I made while appearing before the House of Commons Science and Technology Committee, which is conducting an inquiry into digital government. When talking to friends from across Europe, I keep hearing them use the word “govtech”. It’s bothering me because they don’t all mean the same thing, all the time. I think that’s a problem. Most people seem to be using “govtech” to refer to the...
Thinking aloud

Adding value, by adding values

This week I had the great honour of being named by the RSA as the first Royal Designer for Industry for Service Design. My hope is to inspire the next generation of designers, just as the current Royal Designers for Industry have inspired me. Receiving the honour set me thinking about service design as an industry and a profession, and how we interpret it at Public Digital. This post is my first attempt at articulating those thoughts. I’ve been thinking...
Thinking aloud

Making the most of a moment for change

One unexpected privilege of digital government going global is that we get to meet people who have come to London to see for themselves what worked (and what didn’t) here.  Last month, our partners at BCG hosted Hon. Gobind Singh Deo, the recently appointed Malaysian Minister of Communications and Multimedia. They invited Emma and I to tell him and his team some stories about the early days of digital government in the UK. We talk a lot about making the most...