Thinking aloud

Which “govtech” do you mean?

This is riffing on a Twitter thread I started the other day, and echoes comments I made while appearing before the House of Commons Science and Technology Committee, which is conducting an inquiry into digital government. When talking to friends from across Europe, I keep hearing them use the word “govtech”. It’s bothering me because they don’t all mean the same thing, all the time. I think that’s a problem. Most people seem to be using “govtech” to refer to the...
Thinking aloud

Adding value, by adding values

This week I had the great honour of being named by the RSA as the first Royal Designer for Industry for Service Design. My hope is to inspire the next generation of designers, just as the current Royal Designers for Industry have inspired me. Receiving the honour set me thinking about service design as an industry and a profession, and how we interpret it at Public Digital. This post is my first attempt at articulating those thoughts. I’ve been thinking...
Thinking aloud

Making the most of a moment for change

One unexpected privilege of digital government going global is that we get to meet people who have come to London to see for themselves what worked (and what didn’t) here.  Last month, our partners at BCG hosted Hon. Gobind Singh Deo, the recently appointed Malaysian Minister of Communications and Multimedia. They invited Emma and I to tell him and his team some stories about the early days of digital government in the UK. We talk a lot about making the most...
Thinking aloud

How to hire an internet-era CTO

(This is part 2 of a series. If you haven't seen it already, start with part 1: Why hire an Internet-era CTO?) There’s a pretty important step between recognising your need for an internet-era CTO and reaping the benefits: finding and hiring that person. It’s no secret that technology skills are in high demand around the world, and particularly the combination of leadership, management and technological expertise that you need in this role. You’ve also got more constraints than you might...
Thinking aloud

Internet-era ways of working

An earlier draft of this list, stuck to the PD office door Our definition of digital says: “Applying the culture, processes, business models & technologies of the internet-era to respond to people’s raised expectations.” Once they’ve heard that, the next thing people always ask us is: “OK. But how? How do I make that happen in my organisation?” Good question. We’ve spent a lot of time thinking about the answer to that. Between us, we’ve collectively made a lot of mistakes...