Peru

Building beacons in Peru

Emma and Andrew with Eduardo and Camille from LVL and Barbara and Peter from IDEO A couple of weeks ago, Andrew and I went to visit La Victoria Lab (LVL) in Lima. We were there to see the teams and run product reviews on some recent work, alongside our partners from IDEO. LVL is the innovation lab of Intercorp, and one of Public Digital’s first clients. It was set up by IDEO back in 2014, under the leadership of Luis Cilimingras....
Peru

The generous act of tunking

About a year ago we were working with the La Victoria Lab team, part of InterCorp in Peru, when one of them showed us a piece of work and asked: “Please can you tunk this?” We found out that tunking (pronounced “toonking”) is a word this team uses for blunt critique, made with the intentions of the people on the receiving end uppermost in mind. It’s honest feedback. The people doing the tunking don't hold back. They say what they...