coronavirus

Hearing from teams at the sharp end of governments’ coronavirus response

Last week, alongside David Eaves, I co-hosted a gathering of 60 people leading governments' digital responses to coronavirus. It was humbling to hear about the intensity of the work, but also good to sense their justified pride in what they've delivered. David and his team at Harvard have kindly written up the event below. We'll be running another soon, so please sign-up if interested. - Tom   Rapid solutions are key in this crisis. But it can’t come at the expense...
coronavirus

Introducing the California crisis standard

In a crisis, when things are moving fast, it’s essential that everyone in a team has a shared understanding of what really matters for users. Yesterday, California’s coronavirus response team published their Crisis Standard. They are using this short list of points to maintain the quality of the state’s official response website, covid19.ca.gov.  In our experience supporting government coronavirus websites around the world, the understandable urgency of the government’s response can result in pressure to add updates or features that might...
coronavirus

The end of business as usual

We are in the middle of a pandemic. There are over 1 million confirmed cases of coronavirus across the world. People are suffering and many are dying. First and foremost, this is a public health emergency. My heart goes out to everyone affected by this crisis.  I have no desire to join the armchair medics, and this blog post is not about that. As a leader my first duty is to look after the team at Public Digital. We decided to...