Blog

Peru

The generous act of tunking

About a year ago we were working with the La Victoria Lab team, part of InterCorp in Peru, when one of them showed us a piece of work and asked: “Please can you tunk this?” We found out that tunking (pronounced “toonking”) is a word this team uses for blunt critique, made with the intentions of the people on the receiving end uppermost in mind. It’s honest feedback. The people doing the tunking don't hold back. They say what they...
Work

Platforms, agile, trust, teams and werewolves

Sometimes you go to conferences or meetups and they feel like a bit of a chore. You end up listening to a lot of PR spin from people who only want to share the best good news they’ve got. They’re usually under pressure to show their best side, and to sell their own success. We get why that happens, but it can be a dull experience if you’re in the audience. It wasn't like that at the Digital Services Convening...
About us

The 7 themes of our new book

We've written a book: "Digital transformation at scale: why the strategy is delivery". You can buy it direct from the publisher or from Amazon. What's it about? In short, it's about these 7 things: How digital is a new way of running organisations, not a new function: traditional approaches to transformation make things more complicated and expensive, without users or customers seeing any real benefit. The conditions needed to make success possible: why it's so important to have strong political support, and how to turn a...
Weeknotes

Occasionally: a week note that doesn’t happen every week

Lots going on this week, here’s a few highlights. At the start of the week we were in New York working on a project with IDEO. We met with some users and did some research on digital retail spaces. Andrew has been in Nova Scotia working with Natasha and her team to develop Nova Scotia's digital strategy. Back in London, Simon started as our Operations Director and James has been helping a client in Peru recruit some technologists. Separately from Peru...
Argentina

Why we’re so impressed by Argentina’s digital services team

In an office in Buenos Aires you can find one of the fastest growing, hardest working, and most ambitious government teams we have ever met. Set up in December 2015 as part of President Macri’s new Ministry of Modernisation, the 70-strong digital services team has done an enormous amount of work on several very important projects. They are led by Daniel Abadie, Under Secretary of Digital Government and former head of LABgcba in the City of Buenos Aires (which won...