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We’ve partnered with IDEO

Last night a few of us attended an event at IDEO’s London office, to discuss what change really looks like and how organisations can make it happen. Mike gave a short talk, which he’ll tell you more about in another blog post tomorrow. We’ve been working with IDEO since 2016. We have a partnership to work on large scale private sector digital transformation projects. IDEO's Palo Alto studio IDEO is a global design and innovation company and it's full of really interesting...
Essays

Making government as a platform real

A couple of weeks after leaving the UK Government Digital Service (GDS) back in October 2015, I attended the Code for America summit in California. I gave a talk about some work I'd led during my final months in government, work that explored what it would be like to live in a truly digital nation, with new digital institutions. What follows is the gist of what I said that day. I've updated it for clarity, and added some links that I...
Peru

Building beacons in Peru

Emma and Andrew with Eduardo and Camille from LVL and Barbara and Peter from IDEO A couple of weeks ago, Andrew and I went to visit La Victoria Lab (LVL) in Lima. We were there to see the teams and run product reviews on some recent work, alongside our partners from IDEO. LVL is the innovation lab of Intercorp, and one of Public Digital’s first clients. It was set up by IDEO back in 2014, under the leadership of Luis Cilimingras....
Thinking aloud

I should have renamed “assisted digital”

The current page about assisted digital on the Service Manual A few days ago I wrote a tweet that said: "Allowing the notion of - the phrase, even - ‘assisted digital’ to exist was my worst strategic errors." I followed it up a little later with this short thread, starting with: “My main problem with the phrase 'assisted digital' is that it failed to challenge the mindset of one-size-fits-all service design inside gov.” Quite a lot of people were sympathetic to...
IADB

Making transformation last

Last year, we spent some time working with the Inter-American Development Bank (IDB), a multilateral organisation owned by 48 different countries. Earlier this month, they published a report we wrote called How to Achieve and Sustain Digital Transformation. 2018 is a big year for elections in Latin America. The region’s three giants - Brazil, Colombia and Mexico - are either going to the polls, or will do soon. With that in mind, the IDB asked us to summarise what...