coronavirus

Hearing from teams at the sharp end of governments’ coronavirus response

Last week, alongside David Eaves, I co-hosted a gathering of 60 people leading governments' digital responses to coronavirus. It was humbling to hear about the intensity of the work, but also good to sense their justified pride in what they've delivered. David and his team at Harvard have kindly written up the event below. We'll be running another soon, so please sign-up if interested. - Tom   Rapid solutions are key in this crisis. But it can’t come at the expense...
Thinking aloud

Which “govtech” do you mean?

This is riffing on a Twitter thread I started the other day, and echoes comments I made while appearing before the House of Commons Science and Technology Committee, which is conducting an inquiry into digital government. When talking to friends from across Europe, I keep hearing them use the word “govtech”. It’s bothering me because they don’t all mean the same thing, all the time. I think that’s a problem. Most people seem to be using “govtech” to refer to the...
Thinking aloud

Internet-era ways of working

An earlier draft of this list, stuck to the PD office door Our definition of digital says: “Applying the culture, processes, business models & technologies of the internet-era to respond to people’s raised expectations.” Once they’ve heard that, the next thing people always ask us is: “OK. But how? How do I make that happen in my organisation?” Good question. We’ve spent a lot of time thinking about the answer to that. Between us, we’ve collectively made a lot of mistakes...