coronavirus

Introducing the California crisis standard

In a crisis, when things are moving fast, it’s essential that everyone in a team has a shared understanding of what really matters for users. Yesterday, California’s coronavirus response team published their Crisis Standard. They are using this short list of points to maintain the quality of the state’s official response website, covid19.ca.gov.  In our experience supporting government coronavirus websites around the world, the understandable urgency of the government’s response can result in pressure to add updates or features that might...