coronavirus

The end of business as usual

We are in the middle of a pandemic. There are over 1 million confirmed cases of coronavirus across the world. People are suffering and many are dying. First and foremost, this is a public health emergency. My heart goes out to everyone affected by this crisis.  I have no desire to join the armchair medics, and this blog post is not about that. As a leader my first duty is to look after the team at Public Digital. We decided to...
Thinking aloud

Adding value, by adding values

This week I had the great honour of being named by the RSA as the first Royal Designer for Industry for Service Design. My hope is to inspire the next generation of designers, just as the current Royal Designers for Industry have inspired me. Receiving the honour set me thinking about service design as an industry and a profession, and how we interpret it at Public Digital. This post is my first attempt at articulating those thoughts. I’ve been thinking...
About us

We’ve partnered with IDEO

Last night a few of us attended an event at IDEO’s London office, to discuss what change really looks like and how organisations can make it happen. Mike gave a short talk, which he’ll tell you more about in another blog post tomorrow. We’ve been working with IDEO since 2016. We have a partnership to work on large scale private sector digital transformation projects. IDEO's Palo Alto studio IDEO is a global design and innovation company and it's full of really interesting...
Weeknotes

Three-month note, July 2018

It’s been 3 months since we all started working on Public Digital full time, promising new things and new growth for the business. This morning, we’ve just had a team catch-up about the recent past and the immediate future. It feels like a good time to post an update. Where we’ve been working We are working for governments and large organisations around the world to help them adapt to the internet era. In the last 3 months we’ve visited government teams and...