Thinking aloud

Adding value, by adding values

This week I had the great honour of being named by the RSA as the first Royal Designer for Industry for Service Design. My hope is to inspire the next generation of designers, just as the current Royal Designers for Industry have inspired me. Receiving the honour set me thinking about service design as an industry and a profession, and how we interpret it at Public Digital. This post is my first attempt at articulating those thoughts. I’ve been thinking...
About us

We’ve partnered with IDEO

Last night a few of us attended an event at IDEO’s London office, to discuss what change really looks like and how organisations can make it happen. Mike gave a short talk, which he’ll tell you more about in another blog post tomorrow. We’ve been working with IDEO since 2016. We have a partnership to work on large scale private sector digital transformation projects. IDEO's Palo Alto studio IDEO is a global design and innovation company and it's full of really interesting...
Weeknotes

Three-month note, July 2018

It’s been 3 months since we all started working on Public Digital full time, promising new things and new growth for the business. This morning, we’ve just had a team catch-up about the recent past and the immediate future. It feels like a good time to post an update. Where we’ve been working We are working for governments and large organisations around the world to help them adapt to the internet era. In the last 3 months we’ve visited government teams and...
Peru

The generous act of tunking

About a year ago we were working with the La Victoria Lab team, part of InterCorp in Peru, when one of them showed us a piece of work and asked: “Please can you tunk this?” We found out that tunking (pronounced “toonking”) is a word this team uses for blunt critique, made with the intentions of the people on the receiving end uppermost in mind. It’s honest feedback. The people doing the tunking don't hold back. They say what they...
Weeknotes

Occasionally: a week note that doesn’t happen every week

Lots going on this week, here’s a few highlights. At the start of the week we were in New York working on a project with IDEO. We met with some users and did some research on digital retail spaces. Andrew has been in Nova Scotia working with Natasha and her team to develop Nova Scotia's digital strategy. Back in London, Simon started as our Operations Director and James has been helping a client in Peru recruit some technologists. Separately from Peru...