A week or so ago, you might have seen some of the Public Digital team getting excited on Twitter following the publication of a blog post by our friend Natasha Clarke, Chief Digital Officer for the province of Nova Scotia. There’s good reason for our excitement: Natasha was announcing the newly-created Nova Scotia Digital Service (NSDS).
Inevitably, governments can’t always give their citizens what they want, but it is increasingly unforgivable that they cannot give citizens what they need. Along with handwritten letters and video rental, citizen perceptions of government as stable and reliable have fallen victim to the modern era. In a world in which trust has declined and remains low, governments are finding that the status quo no longer suffices: people are less tolerant of slow-moving bureaucracy, defective technology and wasted taxpayer money.
Last month Mike and I visited Australia, hosted by our partners Boston Consulting Group (BCG). Australia has long been scored as one of the world’s leading digital nations. Like everywhere, progress hasn’t necessarily been even, but a lot has been done that’s worth celebrating.
Those who hold the purse strings, hold power. If you’re not fixing the finances, you’re not transforming your organisation.
Last week Emma and I went to Halifax to visit the Government of Nova Scotia. Public Digital has been working with Service Nova Scotia for about a year, helping them to develop a digital strategy.