We're working with NHS Providers to deliver digital development sessions for NHS Trust boards all over the country.
COVID-19 has put the performance of governments under a microscope as they scramble to react to the unfolding crisis around the world. Digital and technology have been pushed to the forefront as a key tool for governments to engage with citizens, industry, and other governments to try and reduce the impact the crisis is having.
A week or so ago, you might have seen some of the Public Digital team getting excited on Twitter following the publication of a blog post by our friend Natasha Clarke, Chief Digital Officer for the province of Nova Scotia. There’s good reason for our excitement: Natasha was announcing the newly-created Nova Scotia Digital Service (NSDS).
Inevitably, governments can’t always give their citizens what they want, but it is increasingly unforgivable that they cannot give citizens what they need. Along with handwritten letters and video rental, citizen perceptions of government as stable and reliable have fallen victim to the modern era. In a world in which trust has declined and remains low, governments are finding that the status quo no longer suffices: people are less tolerant of slow-moving bureaucracy, defective technology and wasted taxpayer money.
Last month Mike and I visited Australia, hosted by our partners Boston Consulting Group (BCG). Australia has long been scored as one of the world’s leading digital nations. Like everywhere, progress hasn’t necessarily been even, but a lot has been done that’s worth celebrating.